Advancing Dental Laboratory Services: A Health Administration Approach To Quality, Safety, And System Performance

Abstract

Dental laboratory services are an essential yet frequently underrecognized component of oral healthcare delivery, playing a critical role in the fabrication of prosthetics, restorative materials, and appliances that directly influence patient outcomes. As healthcare systems increasingly emphasize quality improvement, patient safety, and value‑based care, dental laboratories face growing demands to demonstrate quality, efficiency, and integration within broader healthcare systems. This article examines dental laboratory services from a health administration perspective, focusing on strategies to enhance quality, safety, and overall system performance. Drawing on contemporary literature, the paper explores the evolving role of dental laboratories, highlighting their increasing integration with clinical practice, the impact of digital technologies such as CAD/CAM and 3D printing, and the expansion of diagnostic and consultative functions. Key components of quality management are discussed, including total quality management frameworks, error prevention strategies, performance indicators, and continuous quality improvement processes. The article also addresses safety systems, emphasizing risk management, infection control, regulatory compliance, and accreditation. In addition, the role of information systems, data analytics, human resource development, and financial management in supporting high‑quality laboratory services is examined. Emerging challenges related to technological innovation, regulatory evolution, and integration with wider healthcare systems are identified, along with strategic approaches to address them. The article concludes that effective health administration is central to advancing dental laboratory services, enabling them to contribute meaningfully to patient safety, clinical outcomes, and value‑based oral healthcare delivery.