The Role Of Professional Integration Among Social Work, Health Information, And Health Administration Specialists In Enhancing Performance Efficiency And Reducing Errors In Healthcare Facilities

Abstract

Institutional integration between social work, health information systems (HIS), and health administration is increasingly recognized as a strategic approach to improving healthcare quality. This integration contributes to healthcare performance through two primary mechanisms: enhancing operational efficiency and reducing medical and administrative errors. Drawing on an analytical review of international literature, this paper develops an integrated conceptual framework combining Donabedian’s quality model, the sociotechnical theory of health information systems, and the professional role of medical social work. The findings suggest that effective integration—supported by governance structures, interoperable digital systems, and multidisciplinary collaboration—leads to improved patient safety, reduced workflow fragmentation, and better continuity of care. Conversely, poorly governed digital and organizational integration may introduce new safety risks. The paper concludes with practical recommendations and a future research agenda.