Organizational Responsiveness and Clinical Practice Quality as Determinants of Patient Experience in Emergency Departments
Published 2025-02-10
Keywords
- Patient experience; Emergency departments; Organizational responsiveness; Clinical practice quality; Saudi Arabia.
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Abstract
Background: Patient experience is increasingly recognized as a core indicator of healthcare quality, particularly in emergency departments (EDs) where high patient acuity and operational pressures can influence perceptions of care. Understanding how organizational and clinical factors shape patient experience is essential for improving emergency care delivery.
Objective: This study aimed to examine the association between organizational responsiveness, clinical practice quality, and patient experience in emergency departments in the Kingdom of Saudi Arabia.
Method: A cross-sectional study was conducted using a structured, self-administered questionnaire distributed to patients attending emergency departments across multiple healthcare facilities. A total of 422 participants were included in the analysis. The questionnaire assessed organizational responsiveness, clinical practice quality, and overall patient experience using a five-point Likert scale. Data were analyzed using descriptive statistics, reliability analysis, Pearson correlation, and multiple linear regression, with statistical significance set at p < 0.05.
Results: Participants reported moderate to high levels of organizational responsiveness and clinical practice quality. Patient experience demonstrated strong positive correlations with organizational responsiveness (r = 0.70, p < 0.01) and clinical practice quality (r = 0.66, p < 0.01). Multiple linear regression analysis revealed that both organizational responsiveness (β = 0.44, p < 0.001) and clinical practice quality (β = 0.36, p < 0.001) were significant predictors of patient experience, collectively explaining 58% of the variance in patient experience scores.
Conclusion: Organizational responsiveness and clinical practice quality are key determinants of patient experience in emergency departments. These findings highlight the importance of integrated organizational and clinical strategies to enhance patient-centered emergency care and support ongoing healthcare quality improvement efforts in Saudi Arabia.