Effects of Supportive Culture, Innovative Culture and Knowledge Technology Capabilities on Employees Performance: Mediating Role of Employees Commitment

Authors

  • Hashed MABKHOT Management Department, School of Business, King Faisal University, Al-Ahsa 31982, Saudi Arabia, Faculty of Business and Commerce, Amran University, Amran 9677, Yemen
  • Arsalan MUJAHID GHOURI School of Business, London South Bank University, United Kingdom

Keywords:

Supportive Culture, Innovative Culture, Knowledge Technology Capability, Commitment, Employee’s Performance.

Abstract

The study aimed to investigate the impact of innovative culture, supportive culture, and knowledge technology capability on the performance of employees in the telecom sector. This study also investigated the mediating role of commitment. This study employed a quantitative research methodology. The study was conducted within the Saudi telecommunications sector. Questionnaires were developed to obtain responses from respondents through the utilization of convenience sampling. The study achieved a response rate of 75.33%. The data was analysed using Smart PLS 3.3.9. The study's findings indicate that supportive culture, innovative culture, and knowledge technology capability positively influence workers' commitment. Furthermore, the commitment of employees also exerts an influence on their performance. Furthermore, the present study also provides confirmation of the mediating role of employee commitment. The findings presented in this study can be utilized by strategic decision makers to formulate effective strategies within the telecommunications sector.

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Published

2023-12-01

Issue

Vol. 20 No. 2 (2023): Volume 20, Number 2 , 2023

Section

Original Article