Explore The Mediating Role of Satisfaction Between Cultural Congruence, Organisational Culture, Leadership, and Organisational Commitment. How Does Trust Moderate?

Abstract

This paper aims to present a model underscoring the pivotal role of cultural factors in augmenting employee satisfaction and commitment. The research delves into the impact of organizational culture, Cultural Congruence, and leadership on commitment, with a specific emphasis on exploring the mediating function of employee satisfaction. Additionally, the study probes the moderating influence of trust on the interplay between satisfaction, commitment, and other variables. Data for this investigation were gathered from employees within small and medium-sized enterprises (SMEs) in Saudi Arabia, and the questionnaire employed in the research was adapted from prior scholarly sources. A sample of 300 small and medium-sized enterprise (SME) employees was selected through simple random sampling for data collection. The gathered data underwent analysis via SPSS. Results reveal a positive correlation between organizational culture, leadership, Cultural Congruence, and employee satisfaction. Moreover, satisfaction significantly contributes to commitment formation. These outcomes reaffirm the mediating influence of satisfaction and the moderating impact of trust. The implications of this research extend to policymakers and scholars for potential applications in future studies