The Impact of Digital Transformation on Enhancing the Performance of Health Practitioners Working at King Faisal Medical Complex in Taif

Abstract

The study aims to identify the Impact of digital transformation in terms of (vision and strategic planning- human resources- infrastructure-information security), also to identify the digital transformation improving job performance at King Faisal medical complex in Taif. the quantitative method is used, and the study used a descriptive-analytical methodology. the questionnaire was applied to collect data; the research used the social statistical package program (SPSS). the study utilized a random sample drawn from a target population of 250 medical and support staff members at the emergency department of King Faisal medical complex in Taif. a random sample of 150 individuals was selected to receive the study instrument. consequently, 122 valid responses were retrieved from the medical, technical, and support staff working in the department, the results showing that human resources dimension is the most stable outcome, which indicates that employees have a very positive and consistent view of this area. the results also showed that information security requires immediate managerial attention. the presence of vision and strategic planning suggests that, despite the strong performance of tools (infrastructure) and human resources, the long‑term roadmap may not be clear enough to employees or may not be fully perceived by them. the findings also indicated that when practitioners feel data is secure, their job performance improves significantly. Moreover, the study revealed a gap between the hospital’s higher‑level goals and the daily reality experienced by healthcare practitioners, the research recommends that to create and communicate a clear digital transformation roadmap with measurable goals and timelines, and review and optimize digital infrastructure to ensure system integration, usability, and reduced complexity, and also strengthen human resources involvement through continuous training, incentives, and participatory system design.