Assessment of Communication Quality through Work Authorization between Dentists, Prosthodontic Consultants, and Dental Assistants in Fixed and Removable Prosthodontics
VOLUME 22, 2025
The Role of Targeted Infra-popliteal Endovascular Angioplasty to Treat Diabetic Foot Ulcers Using the Angiosome Model: A Systematic Review
VOLUME 6, 2023
Abstract
Background: Effective communication between dentists, prosthodontic consultants, and dental assistants is fundamental to the success of fixed and removable prosthodontic treatments. Work authorization documents serve as a critical bridge between clinical and laboratory processes, yet studies reveal persistent gaps in clarity, completeness, and standardization. These deficiencies often result in laboratory errors, remakes, and compromised patient outcomes.
Aim: This review aims to analyze the quality of communication and work authorization practices in prosthodontics, identify barriers affecting interdisciplinary collaboration, and explore the potential of digital and artificial intelligence (AI)-based solutions to enhance communication efficiency and accuracy within Saudi dental centers.
Methods: A narrative review approach was employed, synthesizing literature published between 2015 and 2025 from databases including PubMed, Scopus, Web of Science, and ScienceDirect. Studies focusing on dentist–technician communication, documentation quality, interprofessional collaboration, and digital innovation were thematically analyzed following Braun and Clarke’s framework.
Results: Findings revealed consistent communication challenges worldwide, with incomplete documentation, ambiguous terminology, and inadequate supervision by prosthodontic consultants identified as key issues. Saudi-based studies reported heavy reliance on handwritten work authorizations and limited use of standardized digital templates. Conversely, international research demonstrated the benefits of CAD/CAM integration, cloud-based laboratory portals, and AI-assisted documentation systems in improving accuracy and traceability.
Conclusion: Enhancing communication quality through digital standardization, AI integration, and interprofessional training is vital for improving prosthodontic outcomes. Empowering dental assistants, formalizing consultant oversight, and implementing smart documentation frameworks will ensure consistency, accountability, and clinical precision. These advancements align with Saudi Vision 2030, fostering an intelligent, data-driven dental communication model that merges human expertise with technological innovation for sustainable excellence in oral healthcare.
Lecture in accounting. University of Basrah, College of Administration and Economics, Department of Accounting.