Objective: This study sought to measure the level of staff motivation, as well as to identify the competencies and methods applied by the heads of the Arenal Huetar Norte Conservation Area (ACAHN), of the National System of Conservation Areas (SINAC) of Costa Rica, to achieve institutional goals.

Methodology: A quantitative approach with a descriptive scope and a non-experimental transectional design was used. The population consisted of 23 employees selected by means of a non-probabilistic sample to whom a questionnaire composed of 3 dimensions was applied: Motivation theories, materials and methods, and competencies.

Results: It was found that 44% of the Regional Office staff perceived a partial level of motivation. In addition, while more than 50% of the area chiefs apply 360° feedback and evaluation and inspirational leadership was identified in the Subregions Office with 63% incidence, 80% partially disagreed with recognition programs in the Protected Areas Office, and a perception of indifference (60%) towards competencies such as effective delegation and empathy in this same office.

Conclusion: The findings underscore the imperative need to boost and strengthen staff motivation at ACAHN by developing comprehensive strategies that address inconsistencies in the application of measurement methods, strengthen key managerial competencies, and significantly improve the quality and effectiveness of recognition programs.